Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly staff
Great location
Rooms needed renovation
Long dining lines
7.8/10
Very good
Rooms
8.2
Location
9.4
Service
8.8
Dining
7.8
Guest reviews
7.8/10
based on 5 reviews
Doug
United States of America,
December
2023
8.4/10
The hotel provided clean and spacious rooms with essential amenities for families, despite some issues with dampness. The service was outstanding, with friendly and helpful staff throughout. The location was stunning, offering a beautiful beach and various entertainment options. The dining experience was satisfying with healthy options available. The facilities were modern and convenient, enhancing the overall stay.
Rooms
8.0
The independent but connected rooms were clean, spacious, and had all the necessary amenities for families, including a baby bath, crib, and bottle warmer. However, there were concerns about dampness and mustiness.
Service
9.0
The service was exceptional, with staff exemplifying professionalism and friendliness across various departments, making the stay enjoyable and hassle-free.
Location
9.0
The hotel's location on Playa Quieta was beautiful, offering a palm tree-lined beach with gentle waves ideal for swimming. The proximity to local markets and entertainment venues added to the charm of the area.
Dining
8.0
The dining options were varied, with many healthy choices available for all meals. While there were some hiccups with the breakfast offering, overall, the dining experience was satisfying.
Facilities
8.0
The facilities at the hotel were modern, convenient, and well-maintained, providing guests with a comfortable and enjoyable stay. However, improvements could be made in managing issues like dampness in rooms.
Edward
United States of America,
October
2023
8.6/10
My stay at the hotel was a delightful experience. The rooms were exceptionally clean and comfortable, with a separate section for the kids, adding to the convenience. The friendly staff made me feel special, ensuring a relaxing and enjoyable meal experience. The outstanding location offered a quiet, safe, and clean environment with plenty of activities for families. The dining options, although standard, provided a variety of food daily, and the ice cream station was a bonus for the kids.
Rooms
9.0
The rooms were exceptionally clean and comfortable. The separate section for kids was a nice touch.
Service
8.0
The staff was very friendly and ensured a relaxing meal experience.
Location
10.0
The location was outstanding, offering a quiet, safe, and clean environment with proximity to the beach and a private sandy beach.
Dining
7.0
The dining experience, although standard, provided a variety of food daily. The ice cream station was a pleasant addition.
Facilities
9.0
The facilities were great and catered well to families. The pool area was a log of fun for the kids.
David
United States of America,
September
2023
8.2/10
The hotel offers clean and well-appointed rooms perfect for an active vacation, although lacking a balcony. The friendly and capable staff enhance the overall experience. The location is ideal for multigenerational family trips with plenty of activities, but some minor issues were noted in the dining experience.
Rooms
8.0
The rooms, although a little dated, are clean, comfortable, and very well air-conditioned with separate thermostats for kids versus adults.
Service
9.0
The care and attention of the staff, including Ivan, were absolutely wonderful.
Location
9.0
The location is perfect for multigenerational family trips, offering separate kids clubs and a variety of activities for everyone.
Dining
7.0
The dining experience, notably the breakfast selection, was somewhat lacking in variety.
Facilities
8.0
The hotel facilities offer a range of activities suitable for families.
Marshall
United States of America,
July
2023
8.8/10
The hotel had good enough rooms with a shared bathroom in another building, named Pajaro. The service was exceptional with the amazing staff taking care of us and making our stay memorable. The location was amazing, offering great independence to guests. The dining experience was delicious, especially the hand-made omelettes and white chocolate bread French toast. The facilities were exceptional.
Rooms
8.0
The rooms in the Pájaro building were good enough with a shared bathroom.
Service
9.0
The staff was lovely and really took care of us throughout our stay.
Location
9.0
The hotel's location was amazing, allowing for independence and great security.
Dining
9.0
The dining experience was delicious, especially the hand-made omelettes and white chocolate bread French toast.
Facilities
9.0
The facilities were exceptional and well-maintained.
Brian
United States of America,
June
2023
8.8/10
I had a wonderful stay at the hotel. The rooms needed renovation but were perfect for a beach vacation. The service was unbelievable, always accommodating with a huge smile. The location was a tropical paradise, creating wonderful memories. The dining experience had delicious options. The facilities were great overall.
Rooms
8.0
My stay in the Pajaro building was fantastic. Although the rooms needed renovation, they were just what I needed for this beach getaway.
Service
9.0
The staff was incredibly friendly and helpful. They quickly got to know my preferences, making my stay even more enjoyable.
Location
10.0
The location was a tropical paradise, and the beach was one of the best I've ever been to. ClubMed did a great job in helping us create wonderful memories during our stay.
Dining
8.0
The dining options were delicious, especially the white chocolate bread and gelato made our meals a delight.
Facilities
9.0
The facilities were fantastic and added value to my stay. Everything I needed was at my fingertips.
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